Observe other people in conversation and ask yourself what they really feel about each other, about the issues being discussed and about themselves. Ask yourself who has the highest status and who is taking the lead in managing the interaction. Think about the non-verbal behaviours you attended to when making your assessment. Figure 3.9 offers examples of some non-verbal signals which have been organized under the headings discussed in this chapter.
Using this as a framework, keep a record of the signals you attend to. After you have observed and recorded a number of interactions between people you will have a profile of the signals you attend to most and least. Note whether you attend to a wide or a narrow range of nonverbal behaviours. Bearing in mind Morris’s ‘Believability Scale’, ask yourself whether you are paying sufficient attention to the most reliable signals.
You might find it useful to start observing those signals that you tend to neglect, and to monitor how those observations improve your ability to better understand the meaning of the messages you receive from other people.
Posting Komentar