Menampilkan postingan dengan label interpersonal skills

Attachment Theory and the Organizational View of Adaptation

Present-day attachment theory is the work of many individuals. Sigmund Freud (1914/1957) began this work by outlining the anaclitic relationship that develops between infant …

Cognitive Theories: Piaget, Cooperation, and Conflict

According to Jean Piaget (1926), cognitive development depends on activity in which the individual coordinates perceptions and ideas and overcomes contradictions. Many experi…

Managing relationships more effectively

The conceptual models presented in this final chapter provide a basis for understanding why some goal-directed behaviours might be less successful than others, or why relatio…

Knowledge and skill

Group composition A group will not be able to perform effectively if it does not have access to the resources it requires to complete its task. Knowledge and skill are key re…

Resistance and retaliation

In some cases competitive tactics appear to produce the desired effect whereas in others they provoke retaliation. Pruitt (1981) suggests that the reaction of the other party…

Influencing as a Political Process

Most people do not work alone. They are members of complex organizations. Many people working in organizations are less influential than they might be because they do not ful…

Helping Skills

The helping relationship is not a special relationship reserved for trained consultants and counsellors. Hopson (1984) argues, for example, that counselling skills are not so…

Developing Information Getting Skills

The first step in developing information-getting skills is to assess how effective you are at getting information. Probably the best way to test this is to evaluate the outco…

Improving Your Ability to Listen To Nonverbal Signals

Observe other people in conversation and ask yourself what they really feel about each other, about the issues being discussed and about themselves. Ask yourself who has the …

Following Skills

Bolton (1986) argues that while one of the primary tasks of the listener is to stay out of the other’s way so that the listener can discover how the speaker views his situati…

Diagnostic and action skills

In his book Power and Performance in Organisations, Mangham (1986) argues that: one’s success as an executive is dependent upon one’s ability to consider oneself in the compl…

The conscious application of interpersonal skills

The conscious application of interpersonal skills People spend a considerable part of their working day relating with others. One of the findings of the early work activity …

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